Consumer Complaints

Dear Mr. Hinshaw: I appreciate your role as "Chief Customer Officer" at HP, because as an HP customer, I have encountered one of the most frustrating business processes I've come across while trying to get service on my extended warranty bought through HP. Automated emails telling me there's a delay (and another and another, for months on end), calls to call centers (and supervisors), a promise to be assigned to a case manager (initially unfulfilled), then a case manager who missed the opportunity for a sincere apology and modest accommodation for what has been an unbearably bad process. It has been over 4 months now that HP has had my computer, for a repair that I was told would be returned within 10 days. I'll detail the chronology below, but at this point the case manager and I...

To British Airways I am writing to you as a BA passenger - flight BA530 - departed LHR on 9th Sept. Out names are Anthony Tansley and Laura Mitchell. We have experienced the worst customer service i have ever experienced and the issues are on going. In order to reveal the depth of this service failure i am going to detail step by step the loops your company has made us jump through and the repeated failures to provide us with any clarity on our on going situation. First, a little context. Myself and my new wife (married 24 hours at point of departure) are flying out on our honeymoon - a special occasion for most people - but even more so for us. Without the frankly depressing and heart breaking detail, the last 18 months have been the worst of mine, my new wife’s and my family’s...

Protecting our loved ones and yours is the reason we founded The Honest Company. As parents, it pains us to hear that anyone has had a negative experience with our Sunscreen. We develop and use Honest Sunscreen to protect our own children – Honor, Haven, Luke, Evie, and Poppy – at the park, in the pool, outside, every day. As with everything we do, we take sun protection seriously here at Honest. We have a dedicated team of Honest employees, parents, and partners who carefully reviewed our Sunscreen product to make sure that it meets our highest standards prior to release. Our previous Sunscreen formulation had a 40-minute water resistance and customers told us that it didn’t apply as easily as they would’ve liked. Based on our own experience and consumer feedback, we redesigned our...

Today was the worst day of my life. I sit here not knowing if my dog is going to live and frankly while I don’t blame you completely, there is a hell of a lot you could have done to prevent this horrible situation. Today our dog got into a pack of Icebreakers gum – a Hershey product. Within one hour our sweet two-year-old lab was vomiting, seizing and had lost all function to walk. The deadly ingredient: Xylitol. After being rushed to the emergency veterinary clinic and met in the parking lot by a stretcher and two nurses, our dog is stable but waiting for the results of a liver test. Did you know this ingredient can causes liver failure in dogs? Do you have children? Right now my child is at the mercy of your product because you didn’t care to put a label warning naive dog...