Consumer Complaints

Hi, I would like to raise an official complaint and would like a written response. Firstly, when I originally called to transfer, the representative lied to me and tried to force me to cancel my subscription and take out 2 new subscriptions. He told me there was no way to transfer an account and I would have to pay £180 cancellation fee unless I took out 2 new accounts one in the new address my brother in law was moving to and one in my name in my current address. I asked to speak to a manager and he lied again and said that managers do not take calls. I know he lied as I called again and spoke to someone in customer services who said I could do a transfer of responsibility and put me through to a manager. Secondly, it has been 6 weeks of Sunday mornings spent talking to you on the...

As San Franciscans contemplate Proposition F, a measure that would crack down on Airbnb rentals, I would like to address the "regular people" hosts who are trying to use Airbnb to make ends meet. Airbnb likes to portray "regular people" hosts as the face of its company. These are people who rent out a spare room to tourists to make some extra money in these difficult times. What could be wrong with that? Nothing is wrong with it. Indeed, I think that use of their home is legitimate. But here's the problem that none of the "regular people" hosts who testify at public hearings and who are the face of Airbnb's $10 million "No on Prop F" campaign have been willing to admit: an increasing amount of Airbnb's commercial activity in cities like San Francisco, New York and Los Angeles does not...

Dear Mr. Hinshaw: I appreciate your role as "Chief Customer Officer" at HP, because as an HP customer, I have encountered one of the most frustrating business processes I've come across while trying to get service on my extended warranty bought through HP. Automated emails telling me there's a delay (and another and another, for months on end), calls to call centers (and supervisors), a promise to be assigned to a case manager (initially unfulfilled), then a case manager who missed the opportunity for a sincere apology and modest accommodation for what has been an unbearably bad process. It has been over 4 months now that HP has had my computer, for a repair that I was told would be returned within 10 days. I'll detail the chronology below, but at this point the case manager and I...

To British Airways I am writing to you as a BA passenger - flight BA530 - departed LHR on 9th Sept. Out names are Anthony Tansley and Laura Mitchell. We have experienced the worst customer service i have ever experienced and the issues are on going. In order to reveal the depth of this service failure i am going to detail step by step the loops your company has made us jump through and the repeated failures to provide us with any clarity on our on going situation. First, a little context. Myself and my new wife (married 24 hours at point of departure) are flying out on our honeymoon - a special occasion for most people - but even more so for us. Without the frankly depressing and heart breaking detail, the last 18 months have been the worst of mine, my new wife’s and my family’s...