Consumer Complaints

Dear all postal services in Germany, this letter is for you (esp. if your name is DHL or DPD. GLS, you chill.), To me it is a huge problem when you actually question making those amazon prime online purchases meant to make your life easier (which normally should be a godsend for a freelancer working from a home office half the time) or having people mail things to you for fear that it will: a) arrive too late, b) you will have to chase your package down yourself, or c) it will just never arrive at all. All three scenarios have happened to me multiple times since living in Germany. Now sit down boys and girls of the German postal service and grab a cuppa, because do I have a story for you. It's the tale of the little package that couldn't and took 12 days (and counting) to get...
2,282
I am writing to formally complain about your undated letter which I received today threatening to register me with credit reference agencies. We have repeatedly complained about the poor customer service received from BT since we transferred our phone and Broadband on 24th May this year when we moved house to our new address above. Our experience of your customer service has been truly appalling. To summarise our complaints: 1. We arranged for our phone to be transferred to our new address on 24th May; our order number was VOL 012121991259413. It took nearly seven weeks before BT bothered to re-instate a previously connected line in the property, and a further two weeks for the internet to be provided. We were told by your staff that the telephone transfer was separate...
5,402
Dear BOL, Its glad to know that finally we have a Pakistani News Channel that claims to bring a positive change through their news and other content. But is it actually way different than other channels, is it actually the no.1 news channel of Pakistan as it claims to be? or is it just a hipe to get higher ratings? I accept the fact that BOL has the best setup among all TV channels in Pakistan and I believe it will be something different to watch. But my request to you is that don't treat your employees the way other channels do. Don't torture them with long shifts with no over time. If you claim to be different then prove to be different too. Being a no.1 channel, your responsibility is not just to highlight the injustice, inequity, corruption etc in the society but also to...
2,926
Dear Diggs. Firstly, I want to make it clear that all the things in this letter are purely from my experience, however I do believe that the situation is the same for many others. Although I cannot speak for them I believe that many people will agree with what I say. The first point I would like to make is how disgusting it is that anyone who drops out of university and moves home is still required to pay the rent. I know they have signed a legally binding 44 week contract, however they shouldn’t have to do that to begin with. These people are mostly 18 year olds. I know this makes them adults but they are still mentally very young. It is hard for an 18 year old to know what they want in the next few years, and forcing them into a legally binding contract that...
2,225
This is an open letter to the President of Tmobile Mr. John Legere, as well as to Samsung so they can also see how mobile companies are handling and treating their customers during the Note 7 debacle. My name is Jared. On launch day of the note 7 my wife and I excitedly went to Tmobile to transfer our service to them and get the note 7. We loved our phones and even when the recall happened we didn’t want to give them up until we noticed they were growing hotter. Reluctantly we called and ordered our loaner phones. Little did we know this was the start of hell from Tmobile. When we got the replacement phones in the mail, my wife noticed there were no return instructions and also one extra s7 we did not ask for. She called up customer care just to see what needed to be done to...
2,374
Dear Ms Barr, I'm sorry I find myself in this position, but I needed to explain my frustrations to someone with enough seniority to be able to do something effective. As my recent cancellation email is signed by you/on your behalf, you're the ideal candidate. Unfortunately, from the beginning of my contract almost 12 months ago, to my decision to cancel all but the landline yesterday, my experience with BT has been fraught with mistakes, delays, misinformation and on one occasion, outright lies. I've tried to make the best of bad situations throughout, and sought advice from BT whilst paying my bills on-time as agreed, and been left just waiting for the end of my contract, having to hope things might improve. The physical service received for the landline and broadband has...
9,168
I am writing to inform you of the abysmal level of service provided by your (he said sneeringly) 5-Star organization. I can't touch upon all your failures in the space I have and with my limited typing skills. Let me start at the most recent atrocity. I asked to get a flu shot before the official kickoff of 9/24/2016 because I will be out of town on an extended trip of about a month. I was denied this simple request made of my doctor by her idiot 'gatekeeper' RN's, the latest of which told me the clinics begin 9/27/2016, which is patently incorrect, as well as no help at all. Kaiser sends e-mails and other correspondence about the importance of these shots, but it must be all 'lip service'. I am 73 years old, have always gotten the flu shots, and have never had the flu. I don't...
1,887
To whom it may concern: Many Mario fans such as myself have been eagerly hoping for a Super Mario Maker 3DS port ever since the Wii U version was announced, and now we have what we want, but were quickly disappointed. In the Nintendo Direct of 9/1/2016, Super Mario Maker for Nintendo 3DS was the very first title to be revealed. Many fans who loved or wanted Super Mario Maker for Nintendo Wii U have a chance to give it a shot on the Nintendo 3DS. However, as the game was being presented, there are a couple key features from the Wii U version that wound up being removed. Among these features include: Being able to upload courses online Searching courses using a Course I.D. online Mystery Mushrooms for Amiibo/Unlockable costumes Being able to share and download courses...
5,421
Dear Blizzard, I've been a loyal fan since the Warcraft 3 days and been playing WoW since the US Open Beta (including searching NYC Phone directory to find somebody with my name, so I could enter an address for registration). I have had an active WoW subscription (and sometimes even two or more) for at least 10 of the past 12 years and have spent more on Hearthstone and Heroes of the Storm than my girlfriend on shoes. On a yearly basis I stayed up until 5am to watch BlizzCon, despite the time difference of living in Europe. Even when I found out I had to start from scratch because my career took me to Australia and I had to leave my veteran toons behind on the EU servers, I bit the bullet, spent more money and re-bought a game I had owned for nearly a decade. I have been around for a...
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