Consumer Complaints

Dear Norwegian and Bjørn Kjos, Last week we were flying back from a lovely few days in Stockholm to the UK. It was a very pleasant flight - your planes are wonderful, the service is very friendly, and there's nothing much to complain about. Except that one of the in-flight 'entertainment' programs that you broadcast is highly inappropriate. Acts displaid in the video would be illegal in Norway by law, but more on that later. The offending video I'm talking about is Mad Animal Home Videos* Things started innocent enough with some cat- and dog videos (the ones you'd skip if you saw them on YouTube), but then some more disturbing videos appeared, supplied with cheerful music, funny sounds, and laughter. Because apparently Norwegian thinks it's hilarious to show videos of...
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Dear BMW: BMW with Hole in Engine at 55,614 Miles “BMW with a hole in the engine at 55,614 miles.” I bet if you saw that headline somewhere you would just laugh and say to yourself, “this is just an Internet rumor with no basis.” Well, you would be wrong. My 2009 328i BMW has a hole in its engine at 55,614 miles and is leaking coolant and is not drivable. I am the original owner of this vehicle. I emphasize that I am the original owner because everyone that I have spoken with at BMW has asked that same question. I purchased the car new from West German BMW in Fort Washington, PA. I thought after doing my research on Edmunds and talking to other owners and car enthusiasts that a BMW would be a better, more reliable brand. I purchased my car believing that I was purchasing...
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Dear Media, It’s no secret that there has always been a problem with racism in the media. Issues ranging from using adjectives like “nappy” or “unkempt” while describing natural hair, to tv and movies perpetuating racist stereotypes by giving people of color roles like “thug” or “criminal”, is thrown up in front of audiences all over the world through magazines, television, newspapers, social media sites etc. This is something that needs to stop.While it is a deep seated issue that will take years and years to fully end racism through media, we need to start working on ways to end this now. There is a video called the “Doll Video” that you can easily access through youtube. Look it up. It is a truly heartbreaking video that...
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LETTER TO FACEBOOK: I am writing this letter in response to the exceptionally large drop in reach of our posts recently. Less than 1% of our current posts are reaching our friends. I’ve read all about your reasons for limiting posts that look like advertising, but unfortunately this is the mainstay of our existence. We are a small community of less than 7 000 people living in the outback of South Africa. For more than a year now we have used Facebook to let people know what is happening in our town. We have been promoting the use of Facebook wherever we can and now have more than 3 700 friends. 98% of them use their smartphones on a pre-paid basis and can’t afford to “surf” the web. We do our best to keep them informed of special deals and the latest product offerings. Our pages represent...
1,717
Hi my name is Mali and first of all I want to thank you for producing and writing such a fantastic tv show, this has been, at least for me, my way to disconnect from real world and enjoy things I have always liked, like comics. As a person whose main job is television related I always knew that tv shows based in comics are that: tv shows that take ideas from comic books but that write their own path, and from that point I always knew where was I getting myself into. I stayed and I will stay here, watching it, enjoying it, as much as the rest of the fans because the story is compelling, we connected with it, we still do, and we know there’s a lot more places to go, I mean there are 52 earths and I am certainly you can always find things to keep us here, watching Oliver struggle with his...
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Dear Fandom, I'm sorry your ship is dead. I'm sorry Black Canary is dead. I'm sorry you ever thought a ship where the guy cheat on the woman constantly, including her own sister, and had a kid with another woman, was a healthy ship. I'm sorry that you think that a woman with no self-esteem, who always go back to the guy who cheats on her (90% sure because she like his name and money) is a great role model. A woman who never face her own problem, who always blame other for her mistakes... You think that a woman who graduate from MIT at 19, isn't a good role model. Apparently a strong woman isn't allow to cry (of course Laurel never cried right?). She buil the Atom suit and when Ray wouldn't go save Oliver, she put the suit and save him herself. She did play with Ray's emotion to have...
5,244
To the creators of Arrow, Wendy Mericle, Marc Guggenheim and the CW Firstly, I wish to congratulate you on your journey so far. You have created a successful superhero show, which has spawned two other shows in its universe. Arrow has been pioneering for comic book TV, and I could not be more proud of what the show has accomplished. But it’s time for me to tell my story. I used to love Wednesday nights. Four years ago, a dark and gritty vigilante took over my screen, fighting injustice and ending cruelty in Starling City. Every scene, every moment of this man’s journey was a crucial and important step of his evolution to becoming a hero. And for two years, I was happy. My favourite super hero, Green Arrow, had been adapted to a different but also perfect hero for television....
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Dear Bethesda, I have been a long time supporter of your company. Born in 1995, I only knew of your company and games in 2006 after the release of TES: Oblivion. Played it on the XBOX 360, and it was wonderful. Although I didn't finish the game (that time), I knew that this, is a great game created by a great company. And its because of you, Bethesda, that I fell in love with RPG games. Fallout 3 was just the best thing that happened for me in games. I spent days, putting aside my school homework and just playing Fallout 3. Then it was Fallout New Vegas. It was because of your games I had bad grades in school, but that's not your fault Bethesda. Then came Skyrim! Oh my god, do I remember the day I pre-ordered it. Here in Malaysia, we don't have the games stores like you...
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Dear Apple, I have been a loyal customer of yours since 2008. Satisfied with the quality and experience of Apple Iphone, I gifted an Iphone 6 to my sister-in-law last year in June. My sister-in-law liked the phone and it was a good experience until we required after-sales service for it. The phone was dropped and the screen cracked a bit at the bottom of the iphone. Now, the phone works fine but it does not look very pretty. Please understand that I am not blaming Apple for our mistake. The phone was dropped by us and since the screen is made of glass, it broke. Some people might say glass used by Apple in Iphone 6 are too fragile, not me. I am still happy with my Iphone 4s. Our fault completely until this point. Then we got in touch with Apple support via chat and enquired about...
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Dear Budweiser, In regards to your 2016 Super Bowl Ad, you know, the one that stars a frank Helen Mirren, I believe you have missed the point with your misguided attempt to stop people from drunk driving. First, I would like to applaud your efforts for wanting to stop drunk driving. Your $1 promise for every use of #Giveadamn on Super Bowl Sunday will surely support the decline in drunk driving. Your Standwithbud.com site, interesting name, I do hope people use this and I hope it lasts longer than Super Bowl Sunday. However, I would like to get to the point. I understand your stance, a "let me be frank, no nonsense" approach. But you missed a big opportunity here. I am sad you have made the focus of this ad more about shaming than educating. I will mention the most...
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