An Open Letter to Jack Dorsey, CE of Twitter

Subject: An Open Letter to Jack Dorsey, CE of Twitter
From: Robert Harrington
Date: 4 Feb 2013

Dear Mr Dorsey
You are the creator, co-founder and Chairman of Twitter, arguably one of the largest and best known social media empires. Like millions of others, I use Twitter. Like millions of others I assumed that you “knew your onions”. In other words I trusted that you and your massive corporation knew what they were doing. Technology-wise I assumed you were at least competent, if not ahead of the game. I and 250,000 others have found to our cost that you have dropped the ball Mr Dorsey. Slam-dunked a quarter of a million people. Scored a spectacular own-goal. Your information “security” director, Bob Lord informs us that about 250,000 users' passwords had been stolen, as well as usernames, emails and other data.
Oh but thank you so much for advising me and the other 249,999 of this by e-mail. Errr.. was the e-mail you sent hacked too? Mr Lord, obviously no contender for Braniac, said the attack "was not the work of amateurs". Brilliant. How much do you pay him?

How is it that a corporation as large and as sophisticated as yours did not have adequate firewalls, anti-hacking technology, and the simple wit to stop my and others information being compromised? I await the inevitable deluge of phishing that this will inspire. I gather that I may be asked to change my password by the hackers. However isn’t that also what you are telling me to do in your e-mail? How do I know you are genuine? Even if I go to your main website, how can I be sure that too hasn’t been compromised?

Sadly, Mr Dorsey, I have lost faith in you and yours. Why is it you fell foul of these hackers and Facebook didn’t? It would seem that the only way I can now go forward is to cut all ties with Twitter, cancel my account and switch my social networking to Facebook, or another site. You’ve had your chance and you blew it for me and a lot of other users of Twitter. I could happily strangle the little blue bird that you use as your symbol. I tweeted and was scammed and hacked. My nest was raided. My eggs exposed. I shall be exhorting on another social media website for people to leave Twitter as you have been caught exposed and unworthy. There’s no mention of compensation. I guess that’s completely ridiculous to expect that seeing as I pay nothing to use Twitter.

What intrigues me is that I cannot see anything in your or Bob Lord’s statements about how you can guarantee this won’t happen again? Shit happens you say?
Thank you for letting me down big-time. I won’t let you do it to me again.



Twitter is saying that "This attack was not the work of amateurs, and we do not believe it was an isolated incident. The attackers were extremely sophisticated, and we believe other companies and organizations have also been recently similarly attacked stop looking at other companies focus on the problem and clean your own own house first.