Veterans need help too we seem to everyone else: Crisis Hot line script

Subject: Veterans need help too we seem to everyone else: Crisis Hot line script
From: WTA
Date: 18 Aug 2019

Hello, your Vets representative is LisaS1
Sometimes technical issues cause a chat to end unexpectedly. If this happens please come back to chat again or call us at 1-800-273-TALK (8255) and press 1.

Welcome to Veterans and Military Chat, LisaS1 will be right with you.
LisaS1
Welcome to the Veterans and Military Crisis Line Chat service. My name is Lisa, how may I help you?
willie
I served this country a total of 21 years just to be told my ptsd is not service related and my back issue is not service related when it is clearly in my medical files
LisaS1
Thank you for service and sacrifice Willie
LisaS1
I can understand how that would be aggravating and infuriating, as well as confusing
willie
thank you for your support I 'm 100 presents disable unable to work now because my wife works, I cannot even get a non-service-connected pension and I will be 65 in September
LisaS1
That doesn't seem right or fair at all. How can that be?
willie
I do not know if it was not for my faith in God and Jesus, I just do not know what I would do my country has failed me and many more veterans
LisaS1
It's a shame, and it's a familiar story.
willie
I give up
LisaS1
I've heard so many Veterans struggling with the benefits process
LisaS1
When you say "I give up" I'd like to check in, are you having any suicidal thoughts today?
willie
I wonder how many personnel working in the VA that make these decisions have served
LisaS1
That's a good question.
LisaS1
Have you worked with a Veterans Service Officer at all?
willie
Yes, he filled out all my paperwork in sent it in he himself is a retired veteran
LisaS1
Did he mention appealing it, or how to proceed further?
willie
Why should my wife income be factor in just for me to get help from my country yes now I'm asking what my country can do for me, because I did for my country. yes, I'm going to appeal it but that can take up to 5-7 years according to the VA site
LisaS1
I don't understand what your wife's income would have to do with YOUR benefits. You served our country and should be compensated accordingly
willie
I might be gone home to be with Jesus by than
LisaS1
I'd just like to check in Willie, does that mean you're thinking about suicide?
willie
The 2 people the VA sent me too for an evaluation was probably not born or was still in diapers no I'm not that just a permanent solution to a temporary problem my country failed me and many others
LisaS1
Okay, I appreciate your honesty
willie
I pay out of my own pocket with my own insurance just to be seen by a back and spine doctor and to see a therapist for ptsd I love my country, but do my country love me.
LisaS1
It certainly doesn't feel like it when you're claim is being denied, especially if it's all right there in the medical records
LisaS1
I can understand feeling defeated and wanting to give up, but I hope the Veterans Service Officer has a game plan
willie
I guess because I was hit by a car at the age of 9 this is what was causing the issue if so, why they let me into the military
LisaS1
yes, I agree
willie
Yes, I agree they have medical from UCLA-Medical center-SPINE ONE-Medical center-SKY RIDGE-Medical center-MY DOCTOR-and their own files
LisaS1
It seems like a no brainer
________________________________________
willie
Yes, I agree thank you for allowing me to vent have a wonderful and blessed day
LisaS1
I wish you the best moving forward Willie and I hope you get what you deserve for serving 21 years. Thank you again
________________________________________
LisaS1
I hope you have a wonderful rest of your day
________________________________________
willie
I will thank you all in God’s hands

Category: