More Open Letters

Dear Customer Service Provider,

My role in the Customer Service industry is that of your...

2,068

Mr Buckely,

I have left BT because of the way the company treats its...

2,160

An Open Letter to Smarsh Customers:

Actiance wants to make you aware of a recent change...

2,499

I don’t believe I’ve met Satya Nadella, Microsoft’s new CEO. But I do know Bill Gates, Steve...

2,688

Dear BlackBerry,

I noticed yesterday that you took the time to pen an open letter to the...

2,091

Dear Airline Industry,

The time has come for you to start listening to travelers’...

1,952

Dear CMO,

As a measure of customer satisfaction, most KPIs are useless. I especially...

1,987

We all know that innovation is key to long-term business survival and success, and yet most...

2,528

We all know that innovation is key to long-term business survival and success, and yet most...

1,996

Dear Valued Customers:

Recent developments in the North American sodium sulfate market...

2,591

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