Treating customers like criminals is NOT helping your bottom-line.
After work today, I visited the Walmart at 3075 E. Tropicana, Las Vegas, to purchase dinner and a variety of items, one being a 3-pack of razor cartridges.
For whatever reason Walmart started locking up the razors, so now people have to search the various aisles for a sales person before even getting access. However, the kicker is not the lock up of the razors or the inconvenience of having to wait for a sales person but actually the nerve of Walmart to require a person to pay for a $13.27 3-pack in a separate transaction at the pharmacy counter because they assume everyone is a criminal and the theft of said $13.27 razors is inevitable.
Really Walmart!? $13.27 is the threshold for which customers should no longer be treated with dignity and respect?
$13.27 is worth interrupting the rest of my shopping plan and enjoying the convenience of paying for all my items at one time like every other retail experience?
$13.27 is worth creating a completely negative experience for the vast majority of your honest customers by assuming everyone is a thief and treating them as such?
Then to add insult to injury, the "manager" tried to justify the repugnant policy as "fair" because every customer was treated like a criminal not just me. This is like saying child abuse it acceptable as long as every child is beaten in the exact same way.
Really Walmart is that your best argument?
Well, in your ridiculous attempt to preserve a measly $13.27 (which would have been an actual purchase, I might add) it will ultimately cost you a lot more than it saves you.
As an honest and gainfully-employed shopper with an abundance of retail choices, I will choose to spend my money with retailers that have respect for their customers.
Walmart will not treat me like a common criminal and then derive a profit from it. Ultimately, I purchased my razors and a number of other items at Target, spending a total of $85.41.
I hope the loss of my business tonight and in the future is worth it for you in the long run.