Technology

Today, EMC announced SourceOne, another replacement for its email archiving product EmailXtender...

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Dear Customer Service Provider,

My role in the Customer Service industry is that of your...

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An Open Letter to Smarsh Customers:

Actiance wants to make you aware of a recent change...

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I don’t believe I’ve met Satya Nadella, Microsoft’s new CEO. But I do know Bill Gates, Steve...

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Dear BlackBerry,

I noticed yesterday that you took the time to pen an open letter to the...

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Dear CMO,

As a measure of customer satisfaction, most KPIs are useless. I especially...

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I am pleased to share with you that Wow Web Works is now an Allegra company. Allegra’s mission...

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Dear Client of Reqwired,

In 1999, both CE Manager and Reqwired entered the legal market...

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Customers & Partners of Optify,

Like many of you, we’re saddened to see a company...

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uly 23, 2014

A big step today. FreshBooks, the business I co-founded 10 years ago in my...

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