Dear Bosch,

Subject: Dear Bosch,
From: Adrienne Tuba
Date: 17 Aug 2017

A mistake ought to happen...

While I'm a Bosch fan, having the third washing machine of your brand, this time I knew for the first sight I will be disappointed.

You've put the most used programme, 'Mixed load' right under the 90 C degree programme while the LED display only tells you the length of the programme.

WHY?

It's a call for mistake happen. You put your favourite faux fur throw in, you're distracted being very busy and behind schedule, and bamm, the button stops at the 90 C degree programme instead of the 40 C degrees 'Mixed load'...

The result is ugly. I wsih I could just jump in the car, drive to TK Maxx and buy http://www.opnlttr.com/a new one. But it's not available anymore. The couch in the guest bedroom will be naked. It is sooo sad :'-(

The solution is so easy. You could have put 'Drain' under the 90 C programme or, most obviously, could have set the 'Mixed load' as the first programme.

I find no logic not having the programmes set by increasing temperatures.

I have been very careful in the past year, bending down to double check if I set the programme correctly, double checking the minutes on the display indicating if I chose the right programme.

Not today. I was distracted. Under pressure of having two deadlines with work today, get the house and beds clean for the visitors tonight, all on my own...

I was repeating the tasks I had to complete in my head while putting my favourite faux fur throw in the machine and start the programme. I glanced at the button, seemed to be in ok position and forgot to double check th display. My mind was already at the next task

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